Dependability, Reliability and Affordability
All from a Trustworthy, Local, Family Owned Company.....
Here at Dorton's Heating & Air our customers are very important to us and we always go the extra mile to make sure we exceed their expectations each and every time. Here is what a few had to say:
If you are reading this, then like me, you too were torn between HVAC service/repair companies. Search no further! I was absolutely blown away (HVAC pun) by the sense of urgency at which Jamie holds for his customers. This is a loyal, professional, and friendly company that takes care of its clients. You will be pleasantly surprised that companies like Dorton's still care about their people. Oh, did I mention they came out on a Saturday and came in over $1500 less than the "Big Guys". Do yourself a favor and contact Dorton's now.
Dave R. Matthews, NC
Your company coming along when it did was truly a blessing to me. Due to my health issues I couldn't go without heat or air conditioning and I could not afford the prices I was getting from all the other companies I called. Your price was $1100 less than the average of the other proposals I received. Thanks to you and to GOD for bringing you around when he did.
Jessie M. Monroe, NC
This truly is a one of a kind company. I could tell from the moment I met with Jamie until the day his crew finished up replacing my furnace that they all really cared. Great job guys.
Carol B. Mineral Springs, NC
Jamie Dorton, owner and manager of Dorton's Heating and Air, has been our resource for seven years. They are without question the best HVAC team I have ever used. When our second system needed replacement Jamie took his time to explain options and helped us understand values and reasons to purchase with long term ownership in perspective. We tell everyone we know and meet as well as post Dorton's information on our neighborhood website as the best HVAC company to deal with.
Stephen G. Waxhaw, NC
They were very reasonable on their price and willing to accomodate my financial situation.
Gary F. Monroe, NC
I had AC issues and lost the number of 'my guy' so I called another company that was HIGHLY rated on google. The new people were nice and professional but the quote seemed very high and they said it would take 9 days to get the part. I looked harder and found 'my guy's' number. I called Mr. Dorton (my guy)... Bottom line...fixed in 24 hours and much, much better price. He came with his son and brother so it is really a family run company. Please pass this onto anyone in the Charlotte area looking for a great heating and air company.
Doug B. Weddington, NC
....without a doubt Dorton's Htg. & Air was the right choice for me. Not only were they a pleasure to work with, they also saved me almost $1,400. I will never use another company for my heating and air conditioning service. Thanks.
Julie F. Charlotte, NC
I thought Dorton's prices were very good and Jamie's knowledge and recommendations were very thorough and helpful. He was also able to provide a quick turnaround from the committment to installation.
Bruce S. Waxhaw, NC
I received proposals from 7 different HVAC contractors when I knew it was time to replace my 21 year old Lennox air conditioner. Jamie Dorton of Dorton's Heating & Air was by far the most knowledgable and professional. He also was the only one of the contractors I spoke with that actually took the time to explain his proposal to me in terms I could understand and answer all my questions without looking like I was being a nuisance. Needless to say I chose Dorton's and could not be happier with their service or my new Lennox air conditioner. I have already recommended them to 3 of my neighbors and 2 of them have already purchased a new system from Dorton's. Keep up the good work guys, unfortunately there are not very many service companies that go the extra mile like you guys do.
Beth O. Weddington, NC
I have had my new system for a little over a month now and am very pleased with it. I would also like to let you know that you truly have some of the best employees a business owner could hope for. They were professional, efficient and very polite. They explained what was going on during each phase of the install and took time to answer each of my questions. I have already handed out 10 of your business cards in my neighborhood and told each of them Dorton's was the only HVAC company I would ever consider calling again. Thanks again for the great service.
John P. Charlotte, NC
.....could not be more satisfied with the new gas pack you guys installed for me last month. I have already seen an improvement in my gas bill and the house is warmer than it has been since I moved here in 1997. Thanks for your hard work and wish you all good luck.
Johnny J. Midland, NC
Dorton's Heating and Air is the BEST I have ever dealt with. I am so glad that I started using them. (about a year ago) They are among the few that know how to build relationships and it pays off for them and gives their customer confidence in their products and service. The "Carolina weather" of recent weeks, very warm days and cold nights, has given me great comfort from the Lennox gaspack. I think the dealer and I made a great decision to GO Lennox.Maurice F. Monroe, NC
I got 6 estimates before I chose Dorton's to replace the heat pump at one of my rental houses and i knew as soon as I met Jamie (the day he came to quote my system) that I would be going with him. He was far more polite, knowledgable, and willing to stay and answer my questions than any of the other companies I had out. He also saved me a little over $900. I will definitely use Dorton's Heating & Air for all my HVAC needs in the future.
Ingrid L. Charlotte, NC
Thanks so much for sending Derek out so quickly to fix the gas leak at my house that the gas company found. You all were the fifth company I called and the other four told me it would be the next day before someone could get out to make the repair. Thanks to Derek and the fine people at Dorton's Heating & Air my two daughters
(2 & 4 years old) did not have to be cold all night.
Sara M. Matthews, NC
.....in previous years I have used ******** Air & Heat for all my maintenance and repairs until I called one evening around 5pm and told them my heat was not working and they would not guarantee a technician could come out for at least 2 days. anjd I WAS a service agreement customer at the time. I called you guys and within less than 2 hours Tim was at my home. Two hours versus two days. Who do you think I am gonna call next time. Hint: Not ********.
Thanks for opening my eyes to the fact that I really was not as important to my previous repair company as they led me to believe.
William T. Marvin, NC
.....so glad I picked up the phone and called you before I let M*****J****** replace my system. That one phone call saved me over $1400 and I eneded up with a much higher quality system. You didn't sing me a jingle but you made me so happy with the price and quality of your work I feel like singing. Thanks again.
Rich B. Charlotte, NC
After reading your company reviews on Angie's List I decided to let you replace my 23 year old heat pump and after 6 months I am 100% satisfied with your work, the new system and the fact that you did exactly what you said you would. The process was completely painless to me. You guys arrived when you said, finished ahead of schedule, explained everything in terms I could understand and actually left my house cleaner than it was when you arrived. (Thanks for vacuuming my stairs) I have already recommended you to two of my neighbors and one member at my church. Thanks again and I hope all is well.
Shirley K. Weddington, NC